Privacy Policy

At Pothpancha (pothpancha.lk), we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and our WhatsApp notification services.

1. Information We Collect

We collect information necessary to process your orders and provide updates, including:

• Contact Information: Name, shipping address, and phone number.
• Order Details: Books purchased and transaction history.
• Communication Data: Messages sent to us via WhatsApp for customer support.

2. How We Use Your Information

We use your data strictly for business operations:

• To process and deliver your book orders.
• To send automated order updates (confirmation, shipping, delivery) via the WhatsApp Business API.
• To provide customer support and answer follow-up questions regarding your orders.

3. Data Sharing and Third Parties

We do not sell your personal data. We only share information with trusted service providers necessary for our operations:

• Meta (WhatsApp): To facilitate message delivery via their API.
• Hosting Providers: Our website and automated components are hosted on secure cloud infrastructure (AWS/Cloudflare).
• Delivery Partners: To ensure your books reach your address in Sri Lanka.

4. Your Rights and Opt-Out

You have the right to access, correct, or delete your personal information.

• Data Requests: Contact us at info@pothpancha.lk to request a copy of your data or its deletion.
• Facebook Integration: For specific instructions on removing our app from your Facebook account, please see our Data Deletion Instructions page.

5. Data Security

We implement industry-standard security measures, including encryption and secure webhooks (via Cloudflare Workers), to protect your data from unauthorized access.

6. Contact Us

If you have questions about this policy, please contact us: